Automated feedback
After every order, invite a rating by message or email — automatically.
See it on WhatsAppAutomated feedback
- Follow-up sent after delivery or pickup
- Star ratings and comments per order
- Spot issues before they become reviews
Once an order is delivered or collected, Prebite automatically invites the customer to rate their experience by message or email. Listening becomes part of every order instead of an afterthought.
Ratings are tied to the order, branch and items, so you can see what's working, fix what isn't and follow up with unhappy customers before they post a public review.
What you get
- Follow-up sent after delivery or pickup
- Star ratings and comments per order
- Spot issues before they become reviews
FAQ
Good questions, answered
Still unsure if Prebite fits your business? Send us a message and we'll walk you through it.
Which channels can I take orders from?
Your branded ordering website, a POS for counter and branch orders, and optional WhatsApp ordering — plus QR table ordering, Instagram, Facebook, Google and phone. Every order lands in the same Prebite hub.
Is Prebite only for festivals or special events?
No. Prebite runs year-round for restaurants, cafés, bakeries, grocery, retail and e-commerce. Festive menus and event pre-orders are one use case — everyday instant and scheduled orders are the core.
What's the difference between instant, scheduled and pre-booking?
Instant orders are prepared as soon as possible. Scheduled orders use an available date and time slot. Pre-booking reserves an order further ahead — a cake for next week or a large catering order. Takeaway and delivery work with all three.
Does WhatsApp ordering need a customer sign-in?
No. Customers use their WhatsApp identity, browse the catalog, send their cart and pay through a secure gateway link. It runs on the official WhatsApp Business API, and WhatsApp is optional — add it when you need it.
Are users or branches limited?
No. Prebite doesn't restrict the number of users or branches, so your team and locations can grow with your business.
Can it connect to my POS or ERP?
Yes — Prebite syncs with Odoo and major POS/ERP platforms so menu, orders and stock stay consistent. Need a specific system? Message us and we'll confirm the integration.
How does delivery work?
Assign your own riders with the built-in dispatch and live tracking, or hand the order to our connected delivery partner, Slider, in one click.
Do I own my customer data?
Always. Every order builds your own CRM, and you can re-market with WhatsApp broadcasts, loyalty and win-back campaigns.
Turn every chat, click and scan into an order
We'll set up Prebite for your menu or catalog, connect your channels and payments, and show you the hub live. No forms — just message us on WhatsApp.